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privacy

UDOU. Privacy Policy

Last updated: 24/06/2025

At UDOU.ie (“we,” “us,” or “our”), your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect the personal information you provide when using our website udou.ie (the “Site”). By using our Site, you agree to the collection and use of your personal information in accordance with this Privacy Policy.

Information We Collect

We may collect and process the following types of information:

  1. a) Personal Information: When you book a service or register an account on our Site, we collect personal information such as your name, email address, phone number, and any other information you voluntarily provide.
  2. b) Payment Information: We use Stripe as our payment processor. When you make a payment, your payment information, such as credit card details, is collected and processed by Stripe in accordance with their privacy policy. We do not store your payment information on our servers.
  3. c) Usage Data: We may collect information about how you access and use our Site, including your IP address, browser type, device information, and other usage data.
  4. d) Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our Site, analyze usage, and serve targeted advertisements, including those from Google and Meta (Facebook). You can manage your cookie preferences through your browser settings.

How We Use Your Information

We use your personal information for the following purposes:

  1. a) To process your bookings and provide you with the services you request. b) To manage and maintain your account. c) To communicate with you regarding your bookings, account updates, and promotional offers. d) To improve and personalize your experience on our Site. e) To comply with legal obligations and protect our rights and interests. f) To serve you targeted advertisements through Google Ads and Meta Ads based on your interests and usage patterns.

Information Sharing

We may share your personal information with third parties in the following circumstances:

  1. a) To process your bookings and payments, we share your information with Stripe and our staff members who require access to your information to fulfill your bookings. b) We use Google Web App to sync bookings with staff calendars. Your booking information will be shared with Google in accordance with their privacy policy. c) We may share your information with advertising partners, such as Google and Meta, to deliver targeted advertising and measure the effectiveness of our campaigns. d) We may disclose your information to law enforcement agencies or other third parties when required by law or when necessary to protect our rights and interests.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights

You have the right to access, update, or delete your personal information held by us. Under the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, you have the following rights:

  • The right to access your personal information.
  • The right to rectify any inaccurate personal information.
  • The right to erasure (the right to be forgotten).
  • The right to restrict processing.
  • The right to data portability.
  • The right to object to processing.

If you wish to exercise any of these rights, please contact us at info@udou.ie. To delete your account, you must contact us, and we will take the necessary steps to remove your personal information from our systems.

Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated Privacy Policy on our Site. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

UDOU, Dublin, info@udou.ie

By using our Site and services, you agree to the terms and conditions outlined in our Terms and Conditions page.